Patient Rights and Responsibilities

As a patient, you have the right to:

• receive considerate care that respects your cultural and personal values, beliefs, and preferences.

• a reasonable attempt to be spoken to in your primary language.

• know the names and credentials of the health care team involved in your care.

• be provided appropriate privacy. Care and treatment will be confidential and discussed only with those who need to know.

• have a chaperone present during intimate exams and be able to request a chaperone at any time.

• receive accurate information about your diagnosis, evaluation, treatment, and prognosis.

• participate in decisions involving your health care except when such participation is contraindicated for medical reasons.

• refuse any drugs, treatment, or procedures to the extent permitted by law after hearing the medical consequences of refusing the drug, treatment, or procedure.

• have your prescriptions filled at the pharmacy of your choice; you are not required to use the Baylor Pharmacy.

• select and/or change your healthcare provider depending on availability.

• obtain a copy of your medical record in paper and/or in electronic form.

• information regarding patient rights and responsibilities, services available, provisions for after-hours care, fees for services, payment policies, and accurate information regarding the competence and capabilities of the organization.

• register a complaint or provide useful feedback regarding services to the clinic staff or through the Health Services website feedback form.

As a patient, you have the responsibility to:

•  provide an accurate and complete medical history including current and past illnesses, medications, dietary supplements and allergies or sensitivities.

•  adhere to any infectious disease related polices and procedures.

•  comply with the treatment plan prescribed by your provider or express concerns about your ability to comply.

•  report any significant change in symptoms or failure to improve.

•  provide a responsible adult to transport you home from the facility and remain with you for 24 hours if required by your provider.

•  provide current contact information and any information needed for processing insurance claims in a timely manner.

•  to understand the coverage provided by your insurance policy and accept personal financial responsibility for any charges not covered by your insurance.

•  arrive at your appointment on time.

•  treat fellow patients and Health Services staff with the same courtesy and respect that you expect from them in return.

• avoid having a third party on the phone in the exam room without provider permission. No recording of visits is allowed.

Updated: 2/23