Pharmacy FAQs

Yes. Prescriptions may be brought into the pharmacy or called in from your primary doctor to 254-710-4991. Please bring your insurance information with you when you pick up your prescription.

Yes, contact the pharmacist at 254-710-4991 and they will be able to help you. Please have the prescription number, pharmacy name and phone number available.

You can bring prescription with you or have it sent directly from your provider to the pharmacy. Be sure to bring your insurance card.

If the prescription was previously filled at BU pharmacy you can: Refill online, Use the RX2go app, Call 254-710-4991, request in person- please have name of medication and prescription number. If no refills remain we may have to contact the provider and this may take additional time.

Generic drugs are an effective, safe and often less costly alternative to brand name products. Learn more about generic drug

Come to Baylor Pharmacy and request your records in person, be sure to bring a valid photo ID. Or Complete a Medical Records release form. Check the box for "other" and write in "pharmacy records".

The Baylor Pharmacy is able to provide services to currently enrolled students. If you are not registered for classes in the summer but are enrolled in the following Fall semester, you can still have your prescriptions filled at the pharmacy. The pharmacy can also fill prescriptions for part-time and full-time faculty, staff and retirees.

We can bill your student account OR if you prefer, we also accept cash, checks, Visa, MasterCard, American Express and Discover

Some prescription insurance plans have an annual deductible. This is the amount you must pay before your insurance will cover their share of the cost of medications. Generally, that means you can pay the full cost of the medication until you deductible is met, after that you will pay for a portion of the cost. You may contact your insurance company to discuss whether you have a prescription deductible.

It is an extra step that some insurance companies require for certain medications. If you medications require a prior authorization then more information is required by your insurance company from the prescribing provider before they decide if they will pay for it. Not all medications will be approved. The insurance company is the one making the decision. You may contact your insurance at any time ti discuss why your medication requires a prior authorization.

This is determined by your insurance company however typically the medications that require a prior authorization are: Expensive medications, Medicines with age limits: Retin-A, a topical acne treatment, is an example. Acne is considered to be a conditions of children and young adults. Retin-A may not be covered if the person is over a certain age determined by the insurance company. Some drugs used for cosmetic reasons: Propecia, Penlac and Latisse among others. Drugs prescribed to treat non-life threatening medical condition. An example is erectile dysfunction such as Cialis. Brand name medications that have a generic available. Drugs not usually covered by the insurance company, but said to be medically necessary by the provider. Many different drugs can be used to treat the same condition. If a patient requires a particular medicine, the doctor must inform the insurance company that there are not any other medications that will work for the patient. Drugs that are usually covered by the insurance company but are being used at a dose higher than "normal".

Contact the provider that prescribed the medicine and let them know that your medicine requires a prior authorization. The pharmacy staff can assist you with this. Contact your insurance company and make sure there are not any additional steps you need to take. Sometimes an insurance company may want you to fill out some paperwork or sign some forms. Allow the providers office and insurance company enough time to complete their end of the process(usually a minimum of 3 business days once the provider initiates the process. Check back with the pharmacy to see if the prior authorization was approved. If your medicine is not approved, you may call your insurance company to find out why.

A prescription for a schedule 2 medication (typically used for ADHD/ADD) may be filled at the BU pharmacy provided the following guidelines are followed: The prescription has to filled within 30 days of the written date. New Texas law requires the prescription must be "e-scribed" to us from the doctor's office. It cannot be phoned nor faxed in. We require a new prescription each time and it may not be refilled. The prescription cannot have any alterations on the face of it and if there is something on it that is incorrect, we cannot correct it by calling the doctor's office. The doctor will have to issue a new prescription. It does happen every once in a while, so check it to make sure it's what you need before you leave the doctor's office. You will need to present identification (BU id will work or driver's license) to pick up the filled prescription.

BU Pharmacy may fill a prescription for a controlled substance listed as Schedule II issued by a practitioner in another state if the following conditions are met( as required by Section 481.075 of TSBP regulations) 1. Electronic prescriptions are accepted and must fulfill the Texas State Board of Pharmacy regulations for a valid prescription. 2. The prescription must be submitted within 30 days from the date it was written. 3. Texas law prohibits nurse practitioners from prescribing C-II prescriptions. 4. The patient must provide a valid BU student ID and/or driver's license at time of the first prescription fill. A copy will be kept on file. 5. BU DPS will be called on any strongly suspected fraudulent prescriptions. 6. Patient is required to submit a valid picture student ID each time when picking up a prescription. 7. No Schedule II prescriptions will be mailed or picked up by a third party. Students will sign electronically acknowledging receipt of the medication. All rules and guidelines regarding any schedule II prescriptions will be strictly followed.